Serial Connectivity Problem Reporting

All Respondents

Your Name:

Your E-Mail Address:

Your Computer Operating System: (Start > My Computer > View System Information)
Windows XP Home
Windows XP Professional
Windows Vista
Windows 7

Additional Operating System Details: (example from View System Information - Version 2002 Service Pack 2)

32 or 64 Bit:
32 bit
64 bit

Merlin Version:
7.28
not 7.28 (please email for current version).

Your User Account:
Administrator
Not Admin

Is the USB to Serial Adapter Correctly Installed? (Start > Control Panel > Device Manager > Ports) If the usb to serial adapter does not show up in Ports, or if Ports is not listed in device manager, it is not installed correctly).
USB to Serial Adapter is visible in Ports
USB to Serial Adapter is NOT visible in Ports (try downloading a current driver).

Windows Vista Only

Your User Account Control Setting: (Start > Control Panel > Search "UAC")
UAC is ON
UAC is OFF

Windows 7 Only

Your User Account Control Setting Slider Position: (Start > Search "UAC" > Change UAC settings)
UAC is Always Notify
UAC is next to Highest
UAC is next to Lowest
UAC is Never Notify

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